TERMS & CONDITIONS - YourDaysOut

YourDaysOut (YDO) is a SaaS platform that provides a website and services to Premium Business Partners. YDO acts as an agent between the Customer (the person using the website and/or purchasing a ticket) and the Organiser (the person selling the ticket).

The Organiser signs up with YDO as a Premium Business Partner and is given access to the platform through a secure login. The Organiser has control over the content of its page and its ticket listings.

YDO provides Customers with free access to the website. The services available to Customers are provided pursuant to the User Agreement . YDO reserves the right to publish additional operating rules or policies from time to time.

Organisers, Customers and third parties using the website and services may collectively be referred to as “Users”, “you” or “your”.

Users agree to indemnify, defend, at YDO’s request, and hold harmless YDO, its parent company, subsidiaries, affiliates, shareholders, officers, directors and employees from any claim or demand, including reasonable legal expenses, made or brought by a third party arising from:

• a User’s use of the website or services;
• a User’s breach of the User Agreement;
• access to or use of the services by a third party using a User’s account, computer or password;
• the infringement of another person’s intellectual property rights; or
• the use or misuse of a User’s account or password.

The website and services may be subject to limitations, delays and other issues inherent in the use of the internet and electronic communications. YDO continually updates and improves its website and services. This may occasionally result in periods of downtime, although YDO will make reasonable efforts to maintain the availability of the website and services.

To the fullest extent permitted by law, YDO is not liable for delays, delivery failures or other damage resulting from such issues.

YDO acts as a data processor on behalf of the Organiser, who acts as the data controller. Information or data relating to the Organiser’s customers, including transactional data obtained when a customer purchases a ticket through YDO, is the responsibility of the Organiser and is stored and processed by YDO on the Organiser’s behalf.

YDO is not the organiser or owner of events listed on the website. YDO provides services that allow Users to create and promote events and to manage ticketing and registration.

The Organiser is responsible for ensuring that its event page and the event itself comply with all applicable laws, rules and regulations. The Organiser is also responsible for ensuring that the goods and services described on the event page are delivered accurately and satisfactorily.

Payments for tickets purchased through YDO are processed using Stripe.

To request a ticket transfer, please contact the Organiser responsible for the relevant event or activity.

Transactions take place between the Organiser and its customers. Customers should therefore contact the relevant Organiser regarding cancellations, refunds or booking changes.

Where a refund is approved by the Organiser, it may consist of the ticket price less any applicable booking, administration or payment-processing fees. This will constitute full settlement of the approved refund.